Error when creating Teams channel in Omnichannel for Customer Service

/ hammedabdulazeez

I would like to share with you one of the experiences I got when configuring Teams channel in the Omnichannel for Customer Service.

The following error thrown when tried to create Teams channel:

Plugin PostOperationTeamsConfigCreatePlugin Validation FailedFehlercode: 0x80040265Sitzungs-ID: 7a6aa0c4-9770-4bd7-9f41-6288271f826eAktivitäts-ID: e9ba7f83-b540-40ff-8265-91bcef87375aUhrzeit: Thu Mar 18 2021 16:29:13 GMT+0100 (Central European Standard Time)

Exception Message: Plugin PostOperationTeamsConfigCreatePlugin Validation Failed

ErrorCode: -2147220891
HexErrorCode: 0x80040265

Definitely the this issue was caused by “SendMessageToOCService” process which was in the draft state.

I was able to resolve the issue by activating this action in the processes.

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