The 2019 release wave 2 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business.

The release plan (formerly release notes) for the 2019 release wave 2 describes all new features releasing from October 2019 through March 2020 for Dynamics 365.

The 2019 release wave 2 enhances artificial intelligence capabilities to help organizations accelerate their transformation of customer service, sales, and marketing functions:

• Sales Insights empowers teams with more foresight, to enhance productivity and better anticipate outcomes across the sales lifecycle.
• Customer Service Insights provides an actionable view into critical performance metrics, operational data, and emerging trends using industry-leading artificial intelligence.
• Virtual Agent for Customer Service enables organizations to create AI-powered bots that chat with customers and provides new opportunities for organizations to improve customer service through digital transformation.
• Customer Insights enables every organization to unify and understand their customer data to harness it for intelligent insights and actions.
• Market Insights enables business users to gather actionable insights based on what consumers say, seek, and feel about their brands and products.
• Fraud Protection enables the e-commerce merchants to drive down fraud loss, increase bank acceptance rates to yield higher revenue, and improve the online shopping experience.

The 2019 release wave 2 continues to add a whole new set of experiences to enhance employee productivity using mixed reality:

• Remote Assist empowers technicians to solve problems faster the first time.
• Layout provides a new way for space planners to bring designs from concept to completion with confidence and speed.
• Product Visualize empowers salespeople to convey the true potential of their products to their customers by harnessing the power of augmented reality on their mobile devices.
• Guides is a mixed-reality application for Microsoft HoloLens that enables employees to learn in the flow of work by providing holographic instructions when and where they need them.

These new features can be accessed as early as August 2, 2019, when users can try out the updates before they are automatically enabled for end-users. Moving forward, Microsoft will identify which new features are enabled automatically for users and admins, and which need to be enabled or configured by system administrators.

New for wave 2: The Power Platform (PowerApps, Microsoft Flow, and Power BI) features coming in the 2019 release wave 2 have been summarized in a separate release plan.